Delivery & Returns

Last updated 10 November 2026

Delivery

We deliver across South Africa by courier. Orders are packed within one business day of payment, and most arrive within 2 to 5 business days after that. Outlying areas can take a little longer.

The delivery fee is shown in your basket before you pay, and delivery is free on qualifying orders. You can also choose to collect your order at no charge; we'll contact you when it's ready.

You'll receive an email when we receive your payment. If anything delays your order, we'll let you know.

Changing your mind (7-day cooling-off)

Under the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving it. Email us within that time and return the items unused, unopened and in their original sealed packaging. We refund the full purchase price within 30 days of receiving them back; the cost of returning the goods is yours.

For hygiene reasons we can't accept returns of fragrances, candles, diffusers or soaps once the seal or packaging has been opened, unless the item is faulty.

Faulty or damaged items

If something arrives damaged, leaks, or is faulty, email us within 6 months of delivery with your order number and a photo. In line with the Consumer Protection Act, we'll repair, replace or refund it, at your choice, and we cover the cost of returning it.

Wrong item received

If we sent you the wrong item, let us know and we'll arrange the exchange at our cost.

Exchanges

Unopened items in their original sealed packaging can be exchanged for another product within 7 days of delivery. If the new item costs more, you pay the difference; if it costs less, we refund the difference. You pay the cost of sending the item back to us, and we cover sending the replacement.

How to return or exchange

1. Email sipamash@gmail.com with the subject Return and your order number (it starts with MRL-).
2. Tell us which items, the reason, whether you'd like a refund, exchange or replacement, and add a photo if something is damaged or faulty.
3. We reply within one business day with where to send it, or arrange collection for faulty or wrong items.
4. Pack the items securely. We're not responsible for parcels lost on the way back to us unless we arranged the collection, so keep your proof of postage.

Items we can't take back

• Opened or used fragrances, candles, diffusers and soaps (unless faulty).
• Items damaged after delivery through misuse.
• Gift-wrapping and personalised card messages.

Refunds

Once we receive and check the returned items, we refund within 5 business days, back to the original payment method. Depending on your bank this can take a further 3 to 10 business days to reflect. Delivery fees are refunded when the return is because of our error or a faulty item.

Contact us

Email sipamash@gmail.com with your order number (it starts with MRL-) and we'll help.